User Roles Explained

Every person in GlassFlow has a role that determines what they can see and do. There are two roles for shop members: Admin and Technician.

Admin

Admins have full access to the entire workspace. This role is for shop owners, managers, or anyone who needs to oversee the business.

Admins can:

• Create, edit, and delete any job
• View and manage all customers
• Access the Admin Dashboard with KPIs and today's overview
• View the full schedule and reassign jobs
• Manage inventory (add parts, adjust quantities, view logs)
• View payroll for all technicians
• Add and remove team members, set pay rates
• Manage billing and subscription settings
• Configure SMS notifications

Technician

Technicians have a focused view for field work. This role is for anyone out doing glass jobs.

Technicians can:

• View their own assigned jobs
• Create new jobs (assigned to themselves)
• Update the status of their own jobs
• Add notes and photos to their jobs
• Clock in and out (if the shop uses hourly pay mode)
• View their own pay summary on the Tech Pay page

Technicians cannot:

• See other technicians' jobs or payroll
• Access the Admin Dashboard, Schedule, or Customers list
• Manage inventory or account-wide settings
• Change billing

Which Role Should Someone Have?

If they manage the business or need visibility across the whole team → Admin

If they're in the field doing jobs → Technician

When you add a new team member from Account Settings, they are created as a Technician by default. Contact support if you need to change a user's role.

Still need help? Chat with us using the support widget.

Updated on: 29/03/2026